Digital Storytelling and Communications Lead
Strategic communications leader with 6+ years of experience driving storytelling, digital engagement, and brand visibility in higher education and global brands. Oversee integrated communications and social media initiatives at NYU Gallatin that have generated 12M+ impressions, 123% follower growth, and a 15% increase in ED1 applications—strengthening institutional identity and supporting student enrollment, retention, and alumni engagement. Recognized for building cross-functional partnerships, mentoring creative teams, and leading data-informed strategies that connect audiences and amplify organizational impact.
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Partner with the Dean and leadership to advance Gallatin’s vision through strategic storytelling, strengthening the school’s identity and driving a 15%+ increase in ED1 applications
Lead multi-channel communications campaigns across digital, print, and environmental channels, enhancing institutional visibility and audience engagement across email, web, and social media
Develop and execute social media strategies that drove 12M+ impressions and 123% follower growth through analytics-based storytelling since June 2023
Optimize digital communications to achieve record email engagement, with 79.9% open and 9.5% click rates
Manage editorial calendars and uphold brand standards across all communications, ensuring alignment with NYU’s institutional identity
Mentor students and advise faculty, staff, and administrators on effective digital and editorial strategies that amplify their work and reach
Oversee communications for major events, including Orientation, Fashion Week, and Graduation, driving visibility and participation across the Gallatin community
Collaborate with creative, academic, and administrative teams to deliver projects on time, within budget, and aligned with strategic goals
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Developed brand-aligned digital content strategies for clients including Tiny Organics, The Clean Beauty Box, and Kiss Kiss Goodnight
Produced multi-platform content (blogs, websites, social media, email) optimized for SEO, brand consistency, and audience engagement
Executed data-driven email campaigns with A/B testing to improve open and conversion rates
Managed five-figure content budgets, negotiated influencer contracts, and streamlined production workflows
Increased client engagement and follower growth across Instagram, TikTok, Pinterest, and Facebook through creative, analytics-informed campaigns
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Executive, Singapore Economic Development Board
Drove East Coast outreach to attract global talent to Singapore through strategic engagement and promotionTeacher, British Council Singapore, Melbourne Language Center and Berlitz Japan
Taught academic and business English to a diverse population across institutions in Singapore, Australia, and JapanAnalytics Associate, Bloomberg LP
Delivered financial data analysis and client support within a high-volume global finance environment
Core Competencies
Strategic Communications | Content Strategy | Content Creation & Copywriting | Digital Engagement | Social Media Strategy | Editorial Oversight | Brand Storytelling | Audience Engagement | Brand Reputation | Project & Campaign Management | Performance Reporting | Stakeholder Engagement | Internal & External Messaging | Leadership & Mentorship | AI & Digital Tools
Education
Postgraduate Diploma, Education, La Trobe University, Australia
Bachelor of Arts, Linguistics, National University of Singapore, Singapore
Certificates
Multimedia Storytelling, NYU School of Professional Studies (2025)
Communications & AI, NYU School of Professional Studies (2024)
Digital Marketing, Digital Marketing Institute (2022)
Certificate in English Language Teaching to Adults, University of Cambridge (2012)
Technical Proficiencies
Adobe Experience Manager (AEM) | Asana | CapCut | Canva | ChatGPT | Constant Contact | Google Suite | NotebookLM | Slack | Sprout Social
Languages
English (Fluent)
Mandarin (Fluent)