Digital Storytelling and Communications Lead

Strategic communications leader with 6+ years of experience driving storytelling, digital engagement, and brand visibility in higher education and global brands. Oversee integrated communications and social media initiatives at NYU Gallatin that have generated 12M+ impressions, 123% follower growth, and a 15% increase in ED1 applications—strengthening institutional identity and supporting student enrollment, retention, and alumni engagement. Recognized for building cross-functional partnerships, mentoring creative teams, and leading data-informed strategies that connect audiences and amplify organizational impact.

    • Partner with the Dean and leadership to advance Gallatin’s vision through strategic storytelling, strengthening the school’s identity and driving a 15%+ increase in ED1 applications

    • Lead multi-channel communications campaigns across digital, print, and environmental channels, enhancing institutional visibility and audience engagement across email, web, and social media

    • Develop and execute social media strategies that drove 12M+ impressions and 123% follower growth through analytics-based storytelling since June 2023

    • Optimize digital communications to achieve record email engagement, with 79.9% open and 9.5% click rates 

    • Manage editorial calendars and uphold brand standards across all communications, ensuring alignment with NYU’s institutional identity

    • Mentor students and advise faculty, staff, and administrators on effective digital and editorial strategies that amplify their work and reach

    • Oversee communications for major events, including Orientation, Fashion Week, and Graduation, driving visibility and participation across the Gallatin community

    • Collaborate with creative, academic, and administrative teams to deliver projects on time, within budget, and aligned with strategic goals

    • Developed brand-aligned digital content strategies for clients including Tiny Organics, The Clean Beauty Box, and Kiss Kiss Goodnight

    • Produced multi-platform content (blogs, websites, social media, email) optimized for SEO, brand consistency, and audience engagement

    • Executed data-driven email campaigns with A/B testing to improve open and conversion rates

    • Managed five-figure content budgets, negotiated influencer contracts, and streamlined production workflows

    • Increased client engagement and follower growth across Instagram, TikTok, Pinterest, and Facebook through creative, analytics-informed campaigns

    • Executive, Singapore Economic Development Board
      Drove East Coast outreach to attract global talent to Singapore through strategic engagement and promotion

    • Teacher, British Council Singapore, Melbourne Language Center and Berlitz Japan
      Taught academic and business English to a diverse population across institutions in Singapore, Australia, and Japan

    • Analytics Associate, Bloomberg LP
      Delivered financial data analysis and client support within a high-volume global finance environment

Core Competencies

Strategic Communications | Content Strategy | Content Creation & Copywriting | Digital Engagement | Social Media Strategy | Editorial Oversight | Brand Storytelling | Audience Engagement | Brand Reputation | Project & Campaign Management | Performance Reporting | Stakeholder Engagement | Internal & External Messaging | Leadership & Mentorship | AI & Digital Tools

Education

Postgraduate Diploma, Education, La Trobe University, Australia
Bachelor of Arts, Linguistics, National University of Singapore, Singapore

Certificates

Multimedia Storytelling, NYU School of Professional Studies (2025)
Communications & AI, NYU School of Professional Studies (2024)
Digital Marketing, Digital Marketing Institute (2022)
Certificate in English Language Teaching to Adults, University of Cambridge (2012)

Technical Proficiencies

Adobe Experience Manager (AEM) | Asana | CapCut | Canva | ChatGPT | Constant Contact | Google Suite | NotebookLM | Slack | Sprout Social

Languages

English (Fluent)
Mandarin (Fluent)